Заметки сисадмина » How to reset license activation for an Autodesk product for stand-alone license with single-user access

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How to reset license activation for an Autodesk product for stand-alone license with single-user access

2020-04-10 · Posted in Процедуры лечения

Issue:

For single-user authentication with a stand-alone license with Autodesk software, reset the activation for the following scenarios:

  • When the product does not start.
  • When the product cannot be activated.
  • When repeated messages appear during activation of the product, such as:
    • Error 0015.111
    • Error 0015.301

Causes:

Corrupt licensing information on the Windows or macOS system.

Solution:

For stand-alone licenses, either subscription or perpetual, with single-user access, install and use the Autodesk product on one computer.

Note: Before beginning, close all Autodesk products that are running.

Reset subscription licenses for Windows:

When one the following error message appears, the activation may need to be restarted:

  • “Renew your License”
  • “Your Trial expired” or “Your Trial has ended”
  • “Contact your Administrator to request permission to use this product”

For Autodesk 2020 release:

To reset the product license, use the Autodesk Licensing Installer Helper tool (AdskLicensingInstHelper) and then delete the LoginState.xml file.

  1. Input “cmd” in Windows search, and right click command prompt to select “run Run as administrator“,
  2. Switch to the AdskLicensingInstHelper installation directory by the command:  “cd  %CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\Current\helper\”. The Helper tool is located under the following location:
    • Windows: %CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\Current\helper\
    • macOS: /Library/Application\ Support/Autodesk/AdskLicensing/Current/helper/
    • Linux: /opt/Autodesk/AdskLicensing/<version>/helper/
  3. On the Command line, run the following command:
    AdskLicensingInstHelper change -pk 2020_Product_key -pv 2020.0.0.F -lm “”
  4. Then when you restart the product, you will be prompted with the Let’s Get Started window.
  5. (Windows) Stop the AdSSO service from running:
    • From the Windows Task Manager, select Details > AdSSO.exe.
    • Click End Task.
  6. Delete the LoginState.xml file in the following directory:
    • Windows: C:\Users\<user>\AppData\local\Autodesk\Web Services\LoginState.xml
    • maOS: /Users/<username>/Library/Application Support/Autodesk/Web Services/LoginState.xml

For Autodesk 2019 and earlier product release:

For Windows:

To reset subscription licenses for Windows, do the following:

Navigate to the following locations and delete the specified folders:

C:\Users\<username>\AppData\Roaming\Autodesk\ADUT and delete the ADUT folder.

C:\ProgramData\FLEXnet and delete all files that start with adskflex.

Note: If an older version of Autodesk standalone licensed software is not listed in the  Transport Layer Security (TLS): Updates Required to Maintain Software Access resource, do not delete following files.

C:\ProgramData\Autodesk\CLM\LGS and delete the folder specific to the product <ProductKey_Version> if it exists.

For example, 001K1_2019.0.0.F for AutoCAD 2019.

Note: Do not remove non-Autodesk files as the folder may contain licenses for other companies

C:\Users\<username>\AppData\Local\Autodesk\Web Services and delete the file LoginState.xml file if it exists.

To reset activation, open the Autodesk product.

Video of all the proceeding steps (only for Windows).

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